- You should look after your cell phone (telefone celular) as if it were your personal wallet. The best way to you shouldn't be liable with fraudulent fees is to do whatever you can within your means to avoid unauthorized calls in the first place. Check the user guide that comes with your phone set and start using the lock or password feature to potentially prevent a theft from making unauthorized phone calls. There are ways to get around passwords, but you will probably be buying yourself a while until you realize the loss of your cell phone and call your service phone provider.
- Call your cell phone (telefone celular) service provider as soon as you discover the loss. Survey your missing/stolen device and be sure to keep records of the day and time you called your phone carrier, the name of the person to whom you spoke to, and what you have been informed. Also take note of the state and the region of their call center, plus their telephone extension number. Finally ask for confirmation in writing that your device has become disabled. Some companies can even email this to you.
- File a police report. It may not be much of a help in getting your cell phone (telefone celular) back, but it should provide an official record of the missing/stolen cell phone. Keep the police survey number obtainable while reporting the loss to the phone carrier. Also you may open an investigation with your carrier if essential. If you are not getting an immediate response by working directly with your cell phone (telefone celular) corporation, do not waste any more time. Contact your phone carrier and request an immediate investigation. Usually a formal request for an investigation will prevent formal collections filed by the phone carrier, not to mention that might delay reporting to any credit bureaus against the phone user.
- When requesting an investigation, let your phone carrier know that you shall be filling a complaint with the Federal Communication Commission (FCC), your state attorney general`s office, and your state`s general public utility commission (PUC). After consuming these steps, the phone carriers will most likely pay closer attention to you, once they become aware that you will be an informed consumer. According to a 2006 AARP/ROPER cell phone survey, half of all cell phone users between the age of 18 and over, survey not knowing who to call to in the event their cell phone carrier is unable to resolve a billing/service problem to the user satisfaction. Beware that FCC will ahead your complaint to your phone service provider, requiring a return from them within a month. Di check more information about how to find stolen mobile phone, visit - firstname.lastname@example.org and cop@vsnl. net.
- Contact your attorney general`s office. According to their website, state attorney general offices handles issues about cell phone frauds and contract disputes. This working office offers lawsuits against phone companies based on phone user complaints, resulting sometimes in refunds to consumers and fresh agreements made by cell phone (telefone celular) service providers on behalf of their cell phone users. Also contact your state`s PUC. Each state has a government agency, usually called utility commission, which handles consumer problems with telephone companies.
A missing or stolen cell phone (telefone celular) may become a big problem if the user does not get immediate steps. Filing a formal missing/stolen report collectively the with cell phone program carrier and authorities agencies are the necessary measures one should get to make sure he will not have any more losses. Get to know your rights as a consumer and make sure the any loss you are going to have, in the event of a missing/stolen cell phone (telefone celular), will be the cell phone itself.